What is Patient and Family-Centered Care?
At EPCH, we believe that patient- and family-centered care is an essential part of each family’s experience. Family-centered care is an approach to health care where patients, families and health-care professionals work together to best meet the needs of the child and the entire family. We promise to be sensitive and responsive to the unique needs of all of our patients and families during your experience here at EPCH.
We uphold the following core principles of family-centered care:
- Dignity and Respect-To Listen to and honor patient and family ideas and choices and to use patient and family knowledge, values, beliefs and cultural backgrounds to improve care planning and delivery.
- Information Sharing-To communicate and share complete and unbiased information with patients and families in useful ways. Patients and families receive timely, complete and accurate details so they can take part in care and decision making.
- Participation -To encourage and support patients and families in care and decision making at the level they choose.
Collaboration-To invite patients and family members to work together with health care staff to develop and evaluate policies and programs.