A Guide to Patient Rights and Responsibilities
No person shall be denied access to available and medically indicated treatment or accommodations on the basis of race, ethnicity, religion, culture, language, creed, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, or source of payment for care. These rights can be exercised on the patient’s behalf by a designated surrogate or proxy decision maker if the patient lacks decision-making capacity is legally incompetent, or is a minor. Patients can expect a reasonable response to his or her requests and needs for treatment or service, within the hospital’s capacity, its stated mission, and applicable law and regulation.
As a Patient or Parent You have the Right to:
- Be treated considerately and respectfully with consideration of cultural, personal values, beliefs and preferences that influence the perceptions of illness;
- To make decisions in consultation with your physician, about your health care; and to receive appropriate treatment in the least restrictive setting available;
- Not to receive unnecessary or excessive medication;
- Have an individualized treatment plan and to participate in the development of the plan;
- Receive care in a safe environment and have privacy for personal needs;
- Receive regular communication between the patient and the patient’s family;
- Have enough information to be able to accept medical care or to refuse care, treatment or services to the extent permitted by law and to be informed of the medical consequences of such refusal;
- Expect proper management of a pain;
- Information necessary to enable you to make treatment decisions that reflect your wishes;
- Complete an advance directive(living will) as allowed by law and to expect the healthcare providers to comply with such a directive;
- Have your physician, family member or representative of choice promptly notified of your admission to the hospital;
- Receive, at the time of admission, information about patient rights policy (ies) and be informed of how to file a complaint and receive feedback;
- Participate in ethical issues that arise in the care of the patient;
- Be informed of the existence of business relationships among the hospital, educational institutions, other health care providers, or payers that may influence the patient’s treatment and care;
- Consent or decline to participate in proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement, and to have those studies fully explained prior to consent;
- Expect reasonable continuity of care when appropriate and to be informed by physicians and other caregivers of available and realistic care options when hospital care is no longer appropriate;
- Be informed of hospital policies and practices that relate to patient care, treatment, and responsibilities;
- Be informed of the hospital’s charges for services and available payment methods;
- Access or request an amendment to, and obtain information on disclosures of health information in accordance to law and regulation;
- Be treated with comfort and dignity if your child is dying. This includes managing pain, and recognizing your grief, cultural and spiritual needs;
- Receive visitors of your choosing, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend;
- Refuse a person visiting, or withdraw consent to see a visitor at any time;
- All visitors may enjoy full and equal visitation privileges consistent with your preferences;
- Designate a “Support Person” to exercise your visitation rights on your behalf;
- Give or refuse consent for recordings, photographs, films, or other images to be produced or used for internal or external purposes other than identification, diagnosis, or treatment;
- To receive information about the individuals responsible for, as well as those providing your care treatment and services. This includes the physician, clinical psychologist or other practitioner who has primary responsibility and the health care team.
As Patients and Parents You have the Responsibility to:
- Provide complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer, when it is required.
- Provide the hospital or your doctor with a copy of your advance directive if you have one.
- Provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to your health, including perceived safety risks.
- To ask questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care, treatment and services plan.
- To actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
- Leave valuables at home and only bring necessary items for your hospital stay.
- You are expected to treat all hospital staff, other patients and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy and number of visitors.
- You are expected to provide complete and accurate information about your health insurance coverage and to pay your bills in a timely manner.
- You have the responsibility to keep appointments, be on time, and call your health care provider if you cannot keep your appointments.
If your concern is not resolved to your liking, you may contact:
- Your nurse, who will attempt to resolve the issue to your satisfaction,
- Have the nurse call Family Support Services at (915) 242-8579.
- A Family Advocate will make contact to explore further if satisfaction can be achieved. Know that presentation of a complaint or grievance will not compromise current care or future access to care.
- If a complaint cannot be resolved to your satisfaction, you have the right to file a formal, written grievance with the Texas Department of State Health Services (DSHS).
Texas Department of State Health Services
1100 W. 49th St.
Austin TX, 78756-3199
- You also may contact the Joint Commission’s Office of Quality Monitoring to report any concerns about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or e-mailing firstname.lastname@example.org
Medicare patients have the right to contact the Quality Improvement Organization (QIO) in the state of Texas:
TMF Health Quality Institute
Review and Compliance
Bridgepoint I, Suite 300
5918 West Courtyard Dr.
Austin, TX 78730-5036
1-800-725-8315 or 1-800-MEDICARE (1-800-633-4227)
El Paso Children’s Hospital is a private, not for profit hospital, licensed by the State of Texas. El Paso Children’s Hospital is a provider under the Medicare and Medicaid programs and complies with the Conditions of Participation for these programs.
The physicians and dentists who treat patients at El Paso Children’s Hospital are not employees or agents of El Paso Children’s Hospital. They are either (i) independent physicians or dentists engaged in the private practice of medicine; (ii) independent physicians or dentists who are independent contractors; (iii) physicians or dentists employed by Texas Tech University Health Sciences Center or another institution; or (iv) physicians or dentists participating in the care of patients as part of a post-graduate medical education program.