What to Expect
Prepare For Your Child’s Visit
When You Visit
Visits from family and friends play important roles in your child’s recovery during their experience at El Paso Children’s Hospital. We welcome family members, siblings, and friends to visit. To ensure patient safety, security and protection, it is important that you follow these guidelines. Your understanding and cooperation is greatly appreciated.
- We ask that visitors who are not feeling well (fever, cough, and other symptoms of illness) refrain from visiting.
- Parents or legal guardians may be with their child at any time.
- For all other visitors, visiting hours are 8am-8pm.
Checking in
All patients and visitors must report to the information desk for a screening. When checking in for your appointment, you will be asked to provide proof of address and insurance.
You will then be given a plastic ID bracelet that helps identify you and your child during your visit. Please not remove your ID bracelet until your child leaves the hospital.
Staying The Night
Parents and guardians may visit at any time, day or night, and two adults may stay overnight. One adult friend or family member assigned by the parent/guardian may stay overnight in their place.
Visitor Information
Visits from family and friends play important roles in your child’s recovery during their experience at El Paso Children’s Hospital. We welcome family members, siblings, and friends to visit.
During an infection control designated outbreak (e.g. COVID-19, flu season, etc.), visitation may be further restricted, dependent on our policies or public health agency advice and direction.
Support Services
Language and Interpretation Services
We want to make sure that the exchange of information between you and your healthcare team is as clear as possible. EPCH offers qualified language and American Sign Language medical interpreters, free of charge, and are easily accessible throughout the hospital during your stay.
Service Animals
Your service animal is welcomed during your inpatient or outpatient visit. However, if the service animal poses a health risk, is not housebroken or is out of control, we may ask you to make other arrangements for the care of the animal.
Under the Americans with Disabilities Act (ADA), service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Child Abuse Resources Education Services
When child abuse occurs it can be a stressful time. You may wonder where to turn and how best to seek help for your child.
Our Child Abuse Protection Team [link to Specialty Page] is here to help you collaborate in providing the right care for your child, as well as identifying additional resources available. Our team is available to answer any questions you may have at (915) 242- 8560.
It is important to remember that suspected child abuse (physical, sexual, emotional) or neglect should be reported to Child Protective Services (1-800-252-5400), whether or not a child is referred to the C.A.R.E.S. Clinic.
Clergy / Pastoral Care
The hospital will provide for the pastoral and spiritual needs for you and your child by facilitating the visitation and pastoral services by approved members of the clergy. Only approved clergy or clergy specifically requested by you or your family may visit you to provide pastoral care.
Let your caregiver know if you would like to arrange a pastoral visit..
Tobacco-Free Policy
El Paso Children’s Hospital is a “Tobacco-Free” facility; the hospital’s campus, including all buildings, grounds, parking lots and courtyards have been designated as “Tobacco-Free” where tobacco use and smoking is prohibited.