The Joint Commission Public Notice

The Joint Commission is an organization that evaluates hospital compliance with nationally established standards relating to the quality and safety of care provided to patients.

El Paso Children’s Hospital is accredited by the Joint Commission. The last Joint Commission Survey at El Paso Children’s Hospital was on February 2012.

If you have a concern or complaint about the safety and quality of patient care in our hospital or ambulatory care offices, you may contact the hospital management for resolution by calling 915-242-8600. If hospital management has not adequately addressed your concerns, you may contact The Joint Commission. Matters concerning billing, insurance, payment disputes, individual personnel or labor relations issues are not within the scope of The Joint Commission.

As of January 2006 all Joint Commission surveys are unannounced. No dates for site surveys are known in advance. Please be advised of this fact, and if you have a request to file a complaint or personal interview with the surveyors while they are on site, please contact The Joint Commission.

The Joint Commission Contact Information

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Fax: (630) 792-5636
Email: complaint@jointcommission.org

Or visit the Joint Commission website at www.jointcommission.org or go directly to the following link
http://www.jointcommission.org/report_a_complaint.aspx

This notice is posted in accordance with The Joint Commission requirements.