The Laura & Pat Gordon Family Neonatal Intensive Care Unit Level IV

When the Neonatal Intensive Care Unit (NICU) at El Paso Children’s Hospital opened, it offered one of the highest levels of neonatal care in the region, but being amongst the best wasn’t good enough. The hospital wanted to provide the highest level of care, period. That’s why an intense, all-out effort to receive a Level IV NICU designation was made. The NICU offers a full range of pediatric subspecialties in order to provide newborns in our area with the highest level of care possible. Fully staffed with highly qualified neonatologists and a multidisciplinary team of pediatric sub-specialists, the NICU is able to provide comprehensive care for high-risk newborn infants with critical illnesses and complex medical and surgical conditions serving a 350 mile radius. The comprehensive team is ready to provide the highest quality neonatal care 24 hours a day, 7 days a week, giving families peace of mind.

Our dedicated team is ready to provide the highest quality neonatal care 24 hours a day, 7 days a week, giving families peace of mind.

Our state-of-the-art, Level IV Neonatal Intensive Care Unit features:

  • 24/7 In-House Neonatologists
  • 24/7 Neonatal Respiratory Therapists on Site
  • 24/7 Dedicated Neonatal Lab

Members of the NICU Team:

  • Board Certified Neonatologists 24/7
  • Board Certified Pediatric Radiologists
  • Advanced Practice Nurses
  • Neonatal Nurses
  • Infant feeding Specialist Technicians
  • Social Workers
  • IBCLC Certified Lactation Consultant
  • Dedicated Neonatal Registered Dietician
  • Physical Therapists and Occupational Therapists
  • Speech Language Pathologists
  • Neonatal Educator


  • Neonatal High Risk Follow-up Clinic
  • Period of Purple Crying Program
  • Exclusive human milk diet for the very low birth weight infant
  • Developmental care
  • Neonatal surgery
  • Infant massage classes
  • Neonatal neurocritical care program

State-of-the-art facility includes:

  • 50 beds
  • 5 single rooms
  • 2 reverse isolation rooms
  • Sound absorbing discs above bassinet areas
  • Private lactation room
  • Family sleep room
  • Family waiting area
  • Dedicated infant feeding preparation room

Technology We Offer:

  • NICVIEW System
  • Cooling Blanket
  • Brainz onitor

Family Centered Care:

  • Parent education
  • Parent support group
  • Family sleep room
  • Sibling visitation
  • Beads of Courage

Additional Services

Cooling Blanket

El Paso Children’s Hospital NICU can provide the cooling blanket system treatment to newborn infants with hypoxic-ischemic encephalopathy (HIE). HIE occurs when a baby is deprived of oxygen, which can happen before or during delivery. Our neonatologists and pediatric sub-specialists determine which newborn infants would benefit from the use of the cooling blankets and work with families to determine the best plan of action for their child. The cooling blanket is placed under the newborn baby for 72 hours, cooling the baby to a safe body temperature, which slows the baby’s metabolic process and helps decrease brain damage caused during HIE and increases the newborn infant’s likelihood of a healthy recovery.

Nicview Webcam

The Nicview Webcam System is offered as part of our commitment to providing patient- and family-centered care to you. With Nicview, you see your newborn in the NICU from a computer or mobile device via a webcam. So when you need to be away from your baby, no matter where you are, you can see your child in real time (during scheduled periods) via an Internet connection. Webcams are cameras mounted above the isolette creating a virtual window to your baby. Whether you need to be away for a night, a family member lives far away, or your neighbor wants to see the newest addition to your family, it’s now possible for all to view the baby.

Strengthening the Bond: Bonding between parents and their newborn is as important in the NICU as it is at home. Having the ability to watch your baby from the convenience of your computer or mobile device (can help keep you stay involved and informed—and strengthens the connection between you and your baby when you cannot be at the bedside.

Easy to Use – and Free: The webcam is easy to access, free of charge, and there are no software downloads or plug-ins. If you can access the Internet, you can use this webcam. All you have to do is visit and login. If you have technical difficulties, customer service support is available 24/7 at (855) 642-8439 or

Important Things to Know About Nicview:

  • Before you or any of your family members or friends can view your baby with Nicview, you’ll be asked to sign a consent form.
  • You’ll receive a unique username and password. Please don’t share this information with anyone you don’t want to have access to Nicview. Once access information is shared it cannot be reversed.
  • In addition to those people you grant access to, only El Paso Children’s Hospital authorized personnel can access the Nicview webcam.
  • Only you as the baby’s parents can activate the Nicview webcam.
  • All video and information is secured, with 256-bit SSL encryption (the web security standard).
  • No video is stored and audio is not available.

For more information please fill out the contact form below

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